Cross-border transaction fees apply and are covered by the payer.

Irrespective of model:

The original purchaser and owner of an Addmotor ebike or etrike, is covered against manufacturing defects in material or workmanship for the Warranty Period after the date of receipt of payment from the customer. Pre-Orders or Custom Orders are extended by 60 days from the date of receipt of payment, i.e., the entire warranty terms are valid from the date of receipt of payment plus 60 calendar days. Additional extended warranty purchased will only apply for the specific part and model; it will only apply to the original purchasers and must be purchased prior to receiving the product.

 

Addmotor Electric Bikes Limited Warranty including:

The following Limited Warranty term is only limited to the replacement of a defective part that is covered (“Covered Component”) which includes:

♦ Effective for a brand-new Addmotor ebike/etrike:

The following warranty terms apply to the covered products purchased in Australia, the following warranty terms are applicable:

• Frame: Addmotor Electric Bikes/Trikes frames are covered by a two (2) year warranty.
• Battery: Batteries are covered by a two (2) year warranty.
• Motor: Motors are covered by a two (2) year warranty.
• Parts & Components:

Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, controller, and LCD display are covered by a one (1) year warranty.

♦ Effective for an Addmotor sample ebike/etrike:

• Sample ebike/etrike or second-handed ebike/etrike sold by Addmotor are covered by a one (1) year warranty.
• The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the“Battery”), frame, forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display (each a “Covered Component”).

♦ Effective for selected accessories sold by Addmotor:

Accessories sold by Addmotor are not covered under any Warranty, with the exclusion of major parts and accessories such as batteries, motors, controllers, and displays.

Only these four items will have a limited warranty, and the warranty for these accessory parts is effective from the original retail purchase date. These four accessory parts will be categorized under Cover Components with same rules and restrictions apply.

• Battery:

Batteries of any versions of any capacity purchased in Australia are covered by a two (2) year warranty.

• Motor:

Motors purchased in Australia are covered by a two (2) year warranty.

• Other covered accessory parts, controller and display are covered by a one (1) year limited warranty.

The Covered Components are warranted to be free of defects in materials and craftsmanship throughout the duration of the Warranty Period. Please refer to “Warranty Exclusion” for limitations.

 

Warranty Exclusion:

• Normal wear and tear of any Covered Component. Normal wear and tear can happen for all parts even if properly maintained, it is an inevitable result of usage and/or exposure to environmental elements.
• Any ebike/etrike loss due to theft, robbery, or vandalization.
• Components subject to normal wear and tear or consumables, including but not limited to tires, tubes, brake pads, rotors, bearings, stripped threads and bolts, cables, grips, chains, cassettes, and spokes, are not covered under warranty.
• Any damage resulting from omitting any Addmotor Terms or Manuals, or incorrect adjustment(s) that resulted in worn components are not warranted by this Warranty.
• Damage or defects to Covered Components arising from failure to adhere to instructions outlined in the ebike/etrike owner’s manual, improper installation/assembly, acts of God, accidents, crashes, misuse, improper repair, neglect, abuse, commercial use, alterations, modifications, corrosion, improper maintenance, installation of parts or accessories not originally intended or compatible with the ebike/etrike as sold, operational error, water damage, extreme riding, stunt riding, and/or inadequate follow-up maintenance are not covered under warranty.
• Addmotor will not pay for any third-party service or part replacement unless agreed upon prior to any services. Please submit a quote to us for approval. Any repairs done after notifying Addmotor will not be covered. Once reimbursement takes effect, the final reimbursement amount must be based on a valid receipt or invoice, we will not approve any reimbursement without any proof. Addmotor holds all rights to revoke and adjust the final amount.
• Addmotor will not take any liability or responsibility for any damage, failure, or loss resulting from unauthorized servicing or the use of unauthorized parts.
• The warranty does not apply to battery damage caused by power surges, use of a damaged/improper/unauthorized charger, insufficient maintenance, improper handling, improper storage, regular wear and tear, corrosion, neglect, accidents, exposure to unsuitable environments such as but not limited to humidity or extreme temperatures, or water damage.
• The Limited Warranty is voided if the ebike/etrike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use, at the sole discretion of Addmotor.

ADDMOTOR RETAINS SOLE DISCRETION IN DETERMINING WHETHER DAMAGE OR DEFECTS TO AN EBIKE OR COVERED COMPONENT ARE PROTECTED UNDER THIS LIMITED WARRANTY.

 

Claims

ADDMOTOR WILL ONLY PROCESS A CLAIM FROM THE TERMS WITHIN THIS WARRANTY IF AND ONLY IF PHOTO OR VIDEO EVIDENCE OF THE DAMAGED COVERED COMPONENT IS RECEIVED FOR INSPECTION.

1. Contact the Addmotor Customer Service Team at sales@addmotor.com or support@addmotor.com.The team will assist you to address any issues with your ebike/etrike and identify potential fixes. Please describe your problem and submit in photo or video evidence, further diagnosis from our mechanics team might be required depending on the situation.
2. Once the Customer Support team determines that a Covered Component needs replacement, they will instruct you on the steps to take to return the defective Covered Component to then receive the replacement parts.
3. Addmotor will process Warranty claims and send out the replacement parts within 1-10 business days from receiving the first request of service within our system. Common carriers we use for shipping are Fastway Postageand Eparcel Postage , based on the size of the shipment. Addmotor will not expedite the shipping of warranty parts.
4. Upon receiving the replacement Covered Component, the Customer Service Team will guide you through the process of replacing or installing the new parts into your ebike/etrike.
5. Replacement Covered Components covered by this Limited Warranty will only be shipped to the original address of the original purchasers unless otherwise arranged and approved by Addmotor in writing.

 

Shipping Damage Claims

It is the customer’s responsibility to preserve both the original outer box and inner packaging during the effect of the Warranty Period. In the event of a return or repair request, Addmotor will not provide shipping material for free of cost, additional shipping materials may incur charges.

If there are any damage to a Covered Component during shipping, it will be excluded from this Warranty, for that this Warranty only covers manufacturer and parts defects. However, Addmotor will replace such damaged Covered Components if you:

• Notify Addmotor Customer Support team regarding any Covered Component damaged (including but not limited to: missing accessories) during the shipping process within five (5) days of receiving your ebike/etrike;
• Provide Addmotor with dated photo evidence showing the damaged Covered Component along with the affected area of the outer box or inner packaging;
• Note any immediately visible damage on the shipper’s Bill of Lading (BOL) prior to signing off on the shipment for delivery. This is the BEST way to protect your interest from logistic-related damages.
• Keep all packaging and paperwork until the inspection process is complete.

Shipping damage claims are time-sensitive and deadlines vary depending on the logistic carriers. It is your responsibility to promptly inspect the ebike/etrike for any damage upon receipt.

Contact Information: sales@addmotor.com or support@addmotor.com

If you choose to use your own shipping method, such as a freight forwarder or any similar logistics service, Addmotor will not offer free replacements for any Covered Components that sustain damage during transit.

 

Cancellation

Oders may be canceled at any time prior to shipment of the product. Once the order is canceled, you will get the refund through the original payment route.

A restocking fee of 5% will be charged for any order canceled before shipment.

Cancellation of e-bike orders after shipment, a restocking fee of 13% will be charged, and the shipping freight cost will be on customer's own.

 

Returns (if applicable)

We accept returns on products within 7 calendar days of receipt. To be eligible for a return, the product must be in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, or damaged in any way. The merchandise must arrive complete with manuals, accessories, tools, promotional material, and in the original packaging. The customer must initiate the return shipment within 7 calendar days after delivery and pay for the shipping cost to Addmotor warehouse located in Melbourne, Australia. We will inspect the product within 5 days of receipt. If the returned products are not in original condition, we will refuse a refund. If the returned products are in original condition and the reason for the return is attributable to Addmotor, we will refund the full amount paid. If the reason for the return is attributable to the customer, we will deduct the shipping cost before issuing the refund.

 

* Annotation:

Reasons attributable to the customer if:

• Placing the wrong order or purchasing an unwanted product.
• Returning the product without approval from Addmotor.
• The product is damaged during return shipping.

 

Reasons attributable to the Addmotor if:

• An incorrect productwas shipped out;
• A damaged or defectiveproduct was shipped;
• The product was damaged during outbound shipping.

 

Refunds (if applicable)

Once we receive and inspect your return, we will email you to confirm receipt and inform you of the approval or rejection of your refund. If approved, your refund will be processed within 1 to 3 business days, and a credit will be applied to your original route of payment.

*If a refund hasn't been posted to your account, please first check your bank account again. Then contact your credit card company because it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at sales@addmotor.com

 

Store Terms

By accepting these Terms of Service, you confirm that you meet the minimum legal age requirement in your state or province of residence. If you are of legal age and using this site, you also acknowledge that you have obtained the necessary consent to allow any minor dependents to use this site. Before using an e-bike, please make sure that the regulation laws of your state, municipal, and any other local ordinances have permissions regarding the use of e-bikes. It is prohibited to use our products for any illegal or unauthorized purposes, and you must not violate any laws in your jurisdiction. Addmotor will not be liable for any violations.